Common questions, and how to reach a real person if you're still stuck.
Frequently asked questions
Vaely turns your own notes and materials into things you can actually study with, practice tests, flashcards, cleaned-up summaries, math solutions, explanations, and study schedules, all built from what you already have.
Yes, there's a free plan with a weekly pool of credits shared across every tool. You can see exactly how many you have left, and when they recharge, in Settings.
Every tool draws from the same weekly credit pool. Once it's used up, you'll need to wait for it to recharge. You can see exactly how many credits you have left, and exactly when it recharges, in Settings.
Yes, paste your notes directly, upload a file, or pick something you've already saved to your Library, most tools support all three.
On the login page, click "Forgot password?" and enter your account's email, you'll get a link to set a new one. It's only valid for an hour and only works once.
In Settings, at the bottom. This is permanent, it removes your account, saved tests, flashcard decks, documents, and study plans, and can't be undone.
Vaely is available in English, Swedish, German, French, Spanish, Japanese, and Chinese. Change it anytime in Settings.
AI can make mistakes sometimes, treat what's generated as a study aid to check your understanding against, not a guaranteed-correct source. Try regenerating it, or if something seems consistently off, let us know through the feedback button, that genuinely helps.
Still need help?
We'll reply to whatever email you give us below.